SMS POLICY
SMS Consent Terms
By providing your phone number and checking the opt-in box, you consent to receive SMS messages from Brown Bear Cave, LLC. These messages are primarily used for scheduling supervised visitations, providing appointment reminders, and communicating specific case-related updates. Messaging frequency varies based on your visitation schedule and communication needs. Message and data rates may apply depending on your mobile carrier and plan.
Opt-Out: You may revoke your consent at any time. To stop receiving SMS messages, simply reply STOP to any message you receive from us. After you send the message 'STOP', we will send you a confirmation message. After this, you will no longer receive SMS messages from us. If you want to rejoin, just sign up as you did the first time. Help: If you are experiencing issues you can reply with the keyword HELP for assistance, or contact us directly at 703-634-9814.
Your consent to receive SMS messages is not a condition of receiving supervised visitation services or any other services from Brown Bear Cave, LLC.
PRIVACY
Privacy Policy
At Brown Bear Cave, LLC, we protect the privacy of families through secure data practices. We collect contact details, intake information, and records to facilitate visitation. This data is used solely for scheduling, billing, and ensuring site safety. We share information only when mandated by court order or required by law. You have the right to review your data. For questions, contact us at 703-634-9814
SMS & Privacy Policy
SMS Consent Terms
By providing your phone number and opting into our communications, you consent to receive SMS messages from Brown Bear Cave, LLC. These messages may include appointment reminders, scheduling updates, service notifications, and administrative alerts. Message frequency varies based on your visitation schedule and intake process. Message and data rates may apply. You can opt-out at any time by replying STOP to any message. For assistance or more information, reply HELP. Please note that providing consent to receive SMS messages is not a condition of receiving our supervised visitation services.
Privacy Policy
At Brown Bear Cave, LLC, we understand the sensitive nature of the work we do. We are committed to protecting the privacy and dignity of every family we serve.
1. Information We Collect
To provide high-quality visitation monitoring, we collect personal information including contact details (name, address, phone number, email), intake records (court orders, family history, case notes), and communication records between our staff and clients. This data allows us to ensure the safety and continuity of your visitation sessions.
2. How We Use Information
The information we collect is used exclusively to facilitate supervised visitation services. This includes managing schedules, processing billing, maintaining professional observation logs, and communicating essential updates regarding your case to the involved parties.
3. Protection & Retention
We employ administrative, physical, and technical safeguards to protect your personal information from unauthorized access or disclosure. Data is retained only for as long as necessary to fulfill the purposes outlined in this policy, or as required by Tennessee state laws regarding professional records maintenance.
4. Shared Information
We do not sell your data. Information may only be shared with third parties when required by law or judicial process, such as responding to a court order or subpoena. In these instances, we aim to provide only the minimum information necessary to fulfill legal obligations.
5. Client Rights & Contact
You have the right to inquire about the data we hold regarding your visitation services. For any questions, concerns, or requests related to your privacy or our practices, please contact Brown Bear Cave, LLC at our main office in Sweetwater, TN. We are committed to transparency and family safety.